Shipping policy

1.  Which countries/regions do you ship to？How much is shipping?

We ship to most countries worldwide. If your country is selectable at checkout and no delivery restriction is shown, we can ship to you. Shipping costs vary by region — please see the table below or check at checkout.

2.  How long does delivery take?

*The above are estimated shipping times. Actual delivery may vary depending on customs processing and local carrier services. We will keep you updated via email. Please contact us if any significant delay occurs.

Need faster delivery? For urgent orders, please contact info@enabot.com before placing your order to check if an expedited shipping option is available. Additional charges may apply.

3. Are taxes and import duties included?

It depends on your shipping region:

For "Other countries and regions":
To find out whether your country requires additional import fees, please contact us at info@enabot.com before placing your order.

4. What shipping carriers do you use?

We use express delivery services to ensure quick and safe delivery. Our carrier partners include, but are not limited to: DHL, FedEx, UPS, USPS,Yanwen Express, SF Express, other freight forwarder channels as needed. We will select the most suitable carrier based on your location and order details.

5. How can I track my order?

You can track your parcel in the following ways:

• Via email: Click the tracking link in the shipment notification email sent by Enabot.
• Via carrier website: Use the tracking number provided in the email to check status on the carrier's official website:

Note: For SF Express and Yanwen, English interfaces may be limited. You can also use universal tracking sites like 17track.net.

6. Can I change my shipping address?

Before your order is shipped: Please contact us immediately at info@enabot.com with your order number and the correct address. We will do our best to update it.

After your order has been shipped: The address cannot be changed. If you need to reroute the parcel, please contact us at support@enabot.com for assistance. Please note that additional charges (such as address correction fees or rerouting fees from the carrier) may apply.

7. What if I don't receive any shipping updates?

If you haven't received any shipping updates within 7 business days after placing your order, please contact us at info@enabot.com.

We will check the status with the carrier and guide you through the next steps.

8. If I purchase multiple items, will they be delivered at the same time? 

We will try to deliver all items in a single shipment whenever possible. However, depending on stock availability, your order may be split into multiple parcels.

If this happens, you will receive separate shipment notification emails with tracking information for each parcel.

9. What if my parcel is missing items, incorrect, or damaged?

If you encounter any of these issues, please contact us at support@enabot.com with the following information:

Order number
Photo of package (clearly showing the shipping label)
Photo of internal products (showing all items received)
Detailed description of the issue (e.g., which items are missing, what is damaged, etc.)

We will investigate with the carrier and resolve the issue as quickly as possible. Depending on the situation, we will arrange a replacement, refund, or partial refund.